dulci sweets

Call Us: 419-333-1080 | Email Us: contactus@dulcisweets.com
FREE Shipping For Orders Over $50

Frequently Asked Questions

Welcome to the Dulci Sweets FAQ Page!

We’re so glad you’re here! At Dulci Sweets, we’re dedicated to spreading joy, faith, and positivity, one handcrafted sweet at a time. Below you’ll find answers to the most common questions about our products, services, and brand. If you have any further inquiries, don’t hesitate to reach out to our friendly team at contactus@dulcisweets.com

Account Management

Creating an account is easy! Simply click the "Sign Up" button on our website  to provide your details. As a member, you’ll receive exclusive offers, access to the Sweets Points Rewards Program, and personalized product recommendations.

Can I update my account information?

Yes! Once logged in, you can update your account information, including shipping address, payment methods, and email preferences. Just visit your account settings to make any necessary changes.

Our Sweets Points Rewards Program allows you to earn points with every purchase, which can be redeemed for exclusive perks, discounts, and even free gifts. It's our way of saying thank you for being a part of the Dulci Sweets community!

Can I use my Sweets Points for discounts?

Yes! You can redeem your Sweets Points at checkout for discounts on your purchase. Be sure to log into your account to apply your rewards.

Product & Service Information

Do you do corporate gifting?

You bet we do! And no one does it better than Dulci Sweets. Whether you’re recognizing your top employees, showing appreciation to clients, or celebrating milestones, we specialize in making YOU look really good.

We know that corporate gifting can be a hassle, but we’re here to take the burden off your shoulders. You have a million things to do, and that’s why we make gifting easy and memorable.

Here’s how we do it:

  • Discounted Pricing: Businesses who partner with us for employee or customer recognition receive our premium products at special discounted rates. Minimum gift quantities apply.
  • Hassle-Free: We’re here to handle the details. Simply give us your gift list for the year, the season, or even your entire calendar—and we’ll take care of the rest.
  • Timely & Personalized: You won’t have to worry about deadlines. We’ll ensure that your gifts go out on time with a personalized greeting that reflects your brand’s values and appreciation.

Give us a call and we’ll work closely with you to create a customized gifting plan that fits your needs. We’ll even design a tailor-made package that’s just right for your business. At Dulci Sweets, we take your corporate gifting to the next level—because when you partner with us, you’re not just sending a gift, you’re making a statement.

Do you offer fundraising options?

Yes, we’re proud to offer fundraising opportunities for schools, sports teams, and private groups. Our program allows organizations to raise money while sharing the joy of Dulci Sweets' exceptional handcrafted treats. Whether it's offsetting travel costs or supporting a community initiative, our fundraising option makes it easy to earn funds for your cause.

We’ve streamlined the process by providing an easy-to-use online platform, ensuring that students, team members, and lead organizers can manage their fundraising efforts with minimal effort and maximum impact.

When you partner with Dulci Sweets, you’re not just raising money—you’re sharing Goodness Created to be Shared.

Interested in partnering with us? Please reach out to discuss our products, fundraising percentages, and the simple process to get started.

Is Dulci Sweets involved in charity or community initiatives?

Absolutely! Giving back is at the heart of everything we do. Through our Fundraising Program and Mission Partnerships, we work alongside schools, churches, and like-minded organizations to make a positive impact. Whether we’re helping you raise funds or supporting a worthy cause, Dulci Sweets is committed to spreading joy, positivity, and a sense of community.

We believe that Goodness Created to be Shared is the foundation of all we do, and we’re honored to support causes that reflect our shared values of faith, family, and community.

Partner with us, and together, we’ll share the joy of Dulci’s treats while making a difference in the lives of others.

Oh, absolutely! At Dulci Sweets, we’re not just about selling chocolate—we’re about offering EXTRAORDINARY chocolates and exquisite candy classics that will elevate your church, retail business, or organization. Whether you’re stocking up for your store or organization, we’ve got you covered with exclusive wholesale pricing.

From our handcrafted turtles to our rich dark chocolate espresso bars and luxurious chocolate-covered caramels, each piece we offer is a masterpiece of flavor and craftsmanship. When you offer Dulci Sweets, you’re offering more than just candy—you’re offering an experience.

We specialize in delivering the finest sweets to discerning wholesale partners who appreciate the best of the best. You’ll have access to our incredible range of products at exclusive wholesale rates.

Ready to join the Dulci Sweets family of exceptional wholesale partners? Fill out our contact form and we’ll get back to you ASAP.

Note: Our delicious collection is exclusively available to wholesale customers. If you're not yet on our wholesaler list, don’t wait—reach out today, and let’s make something amazing happen together!

Each Dulci Sweets Trio is thoughtfully packaged in a beautifully branded box. Inside the front lip, you'll find the uplifting message: "YOU ARE WORTHY." This meaningful message adds a touch of inspiration and warmth to every gift.

But that’s not all—we offer the option to include a personalized message with every gift box. Whether you’re celebrating a birthday, an anniversary, or expressing gratitude for employee appreciation, you can add a custom note to make your gift even more special and memorable.

Do you offer customizable gifts for special occasions or corporate events?

Yes! Our customizable gift boxes and Trio Bundles are ideal for any occasion, from personal celebrations to corporate gifting. We provide personalized branding options and tailored messages, allowing you to customize your gift to reflect your unique sentiment. Dulci’s handcrafted sweets make the perfect way to show you care, leaving a lasting impression on recipients, whether it’s for personal milestones or professional acknowledgments.

 

Dulci Sweets is more than just a chocolate company—it’s a movement of joy, faith, and community. We craft the finest handmade chocolates, including our signature Chocolate Trios, and bring nostalgic sweets to life with a purpose. Every bite is a promise of quality, flavor, and heart.

What does the 'Trio' represent?

Our focus on the 'Trio' is a reflection of what truly matters: The Father, Son, and Holy Spirit. It's not just a symbol; it’s a guiding principle that inspires everything we do.

  • Trio of Offerings: Handcrafted chocolates, corporate gifts, and signature apparel.

  • Trio of Services: Fundraising, mission partnerships, and community outreach.

Our Core Values: We stand by God, Family, Country, and Community. We believe in spreading light in a world that can often feel divided and uncertain. As patriots, we hold steadfast to our faith and principles, striving to live with integrity, purpose, and a deep sense of gratitude. Our commitment to these values guides everything we do, ensuring that each action reflects what truly matters.

This Is Not Your Typical Chocolate Company

At Dulci Sweets, we’re family-owned, God-fearing, America-loving patriots who prioritize what really matters: faith, family, and community. We offer a carefully curated selection of nostalgic, handcrafted sweets, just like the ones our grandparents enjoyed. It’s a simpler time where a handshake was a contract, friendships were lifelong, and families supported each other, always putting God first.

Why Choose Dulci Sweets?

When you buy from Dulci Sweets, you’re not just purchasing extraordinary chocolate; you’re aligning your values with ours. We believe in offering something truly special—chocolates and candies that reflect timeless values. And we don’t compromise on what matters. We’re not for everyone, but for those who share our values, we’re here to serve.

A Commitment to Excellence

At Dulci Sweets, we promise only the best. Our products are made right here in the USA, crafted using time-tested family recipes and the finest, most wholesome ingredients. Every piece of chocolate, whether in a box or individually wrapped, is created with the belief that every good and perfect gift comes from God (James 1:17). Each treat is designed to bring joy, share love, and create lasting memories.

Mission Partners: We Are Better Together

Our mission is simple: Goodness Created to be Shared. We believe in the power of partnership and community. That’s why we are dedicated to working with organizations that share our faith and values—groups focused on family, education, and freedom. Through our Mission Partners program, a portion of every purchase goes to support Christ-centered causes, helping those in need, spreading God’s word, and preparing the next generation for victory.

Returns & Refunds

What is your return policy?

We want you to love everything you order from Dulci Sweets! If for any reason you’re not satisfied with your purchase, simply contact us within 30 days of receiving your order. We’ll gladly provide a full refund or replacement, as long as you have proof of purchase. This is our Dulci Sweets FINEST Guarantee.

How do I request a refund?

To request a refund or return, please contact our customer service team at contactus@dulcisweets.com with your order number and a brief description of the issue. We’ll respond promptly to ensure you have a positive experience with Dulci Sweets.

Shipping & Delivery

We offer FREE shipping on all orders over $50.

Chocolate will melt quickly, so in the warmer climates or in the summer, chocolate will be shipped at your own risk. We recommend upgrading to next day or one day shipping. And ship Tues-Thurs to ensure the product doesn’t sit in some hot warehouse over the weekend.

An optional "cold box" (Styrofoam lined box) can be purchased at an additional cost, if you would like your chocolate to be better protected from heat.  Please reach out to us for pricing on this, as it does depend on the quantity and size of package.

Shipping is available nationwide, so no matter where you are, we can bring Dulci’s handcrafted treats straight to your door!  So, if Aunt Bea needs a birthday gift box of chocolate, we will make sure to get it to her.

How soon will my order arrive?

We aim to process and ship all orders within 1-2 business days. Delivery times vary based on your location, but you can expect your order to arrive within 2-4 business days. For expedited shipping, we offer options at checkout.

 

Thanks for being here!

If you have more questions, our customer service team is here for you! Contact us at contactus@dulcisweets.com, and we’ll get back to you as soon as possible.